Cancellation conditions

More than just cancellation insurance (without excess) for your vacation.
Hotel Cancellation Plus also includes trip interruption, additional costs in the event of delayed arrival or an involuntary extension of the vacation and search and rescue costs.

The insurance cover is valid for a stay of up to 31 days in Europe.

§ 5 Withdrawal from the Accommodation Agreement – Cancellation fee.

Withdrawal by the accommodation provider:

If the Accommodation Agreement provides for a down payment and the down payment has not been made by the Party in due time, the Proprietor may rescind the Accommodation Agreement without granting a grace period.
If the guest does not appear by 6 p.m. on the agreed day of arrival, there is no obligation to provide accommodation unless a later arrival time has been agreed.
If the Contractual Partner has paid a deposit (see 3.3), the premises shall remain reserved until 12.00 noon on the day following the agreed day of arrival at the latest. For advance payments of more than four days, the accommodation obligation ends at 6 p.m. on the fourth day, with the day of arrival being counted as the first day, unless the guest announces a later day of arrival.
The accommodation contract may be terminated by the accommodation provider for objectively justified reasons by means of a unilateral declaration no later than 3 months before the agreed date of arrival of the contracting party, unless otherwise agreed.

Withdrawal by the contractual partner – cancellation fee:

The accommodation contract may be terminated by unilateral declaration by the contracting party no later than 3 months before the agreed date of arrival of the guest without payment of a cancellation fee.
Outside the scope of § 5.5. If the contract is canceled within the period specified in the contract, the contract partner may only cancel the contract by unilateral declaration subject to payment of the following cancellation fees:
– up to 1 month before the day of arrival 40% of the total package price;
– up to 1 week before the day of arrival 70 % of the total package price;
– 90% of the total package price in the last week before the day of arrival.

§ 5 Withdrawal from the Accommodation Agreement – Cancellation fee.

up to 3 months 3 months to
1 month
1 month to
1 week
in the last
No cancellation fees 40% 70% 90%

Obstacles to arrival:

If the Party is unable to arrive at the accommodating establishment on the day of arrival due to unforeseeable extraordinary circumstances (e.g. extreme snowfall, flooding, etc.), the Party shall not be obliged to pay the agreed remuneration for the days of arrival.
The obligation to pay for the booked stay shall be revived from the date of arrival if arrival is possible again within three days.

§ 6 Provision of alternative accommodation

The Proprietor may provide the Party or the guests with adequate substitute accommodation (of the same quality) if this is reasonable for the Party, in particular if the deviation is minor and objectively justified.
An objective justification is given, for example, if the room(s) has (have) become unusable, guests already accommodated extend their stay, there is an overbooking or other important operational measures necessitate this step.
6.3 Any additional expenses for the replacement accommodation shall be borne by the accommodation provider.

§ 7 Rights of the contractual partner

By concluding an accommodation contract, the contracting party acquires the right to the customary use of the rented rooms, the facilities of the accommodation establishment, which are customary and without special conditions.
are accessible to guests for use, and to the usual service. The contractual partner must exercise his rights in accordance with any hotel and/or guest guidelines (house rules).